Frequently Asked Questions
Everything you need to know about our premium bubble tea supplies.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Delivery times vary by location, but standard shipping typically takes 3-5 business days across the continental United States.
Do you offer international shipping?
Currently, we ship directly to the United States and Canada. For other international inquiries, please contact our logistics team to discuss freight forwarding options.
What is your return policy for food products?
To ensure food safety, we cannot accept returns on perishable items, powders, or syrups once the seal is broken. If you receive a damaged or incorrect product, please contact us within 7 days for a replacement or refund.
Are your products certified Halal or Kosher?
Many of our toppings and powders are Halal and Kosher certified. Please check the 'Specifications' tab on individual product pages for specific certifications and dietary information.
Do you provide wholesale pricing for businesses?
Yes, we offer tiered wholesale pricing for boba shops and restaurants. You can apply for a wholesale account through our website to unlock bulk discounts and pallet shipping rates.
What is the shelf life of your boba pearls and syrups?
Unopened syrups and powders typically have a shelf life of 12-18 months. Our Tapioca Pearls usually have a shelf life of 6-9 months. Always store products in a cool, dry place away from direct sunlight.